Refund & Replacement Policies
We only offer refunds for items that failed to deliver after 60 business days. Meaning if the item is not in your hands after 60 business days we will issue a full refund to your credit card or PayPal.
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if items received are faulty, damaged/broken or soiled upon arrival.
We will not be held liable for any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.
Late or missing refunds
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website or via email.
Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.